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Frequently asked questions

Everything you might want to know. Still stuck? Visit Support.

Getting started

Is Mind & Mend free?

The core wellbeing features — mood check-ins, exercises, the community, and resources — are free to use. Some services, such as booking certain therapists, may have their own fees.

Which devices are supported?

Mind & Mend is launching on Android first, with more platforms planned. Follow along from this site for updates.

How do I create an account?

Download the app, tap Sign up, and enter your name, email and a password. We'll email you a 6-digit code to confirm your address.

Using the app

Can I post anonymously in the community?

Yes. The community supports anonymous-optional posting, so you can choose how much to share each time.

How do I reset my password?

On the login screen, tap “Forgot password”. We'll email you a 6-digit code; enter it in the app along with your new password.

What are the daily check-ins for?

They take under a minute and help you notice how you feel. Over time, they reveal patterns and trends that make the ups and downs easier to understand.

Safety & privacy

Is Mind & Mend a replacement for therapy?

No. Mind & Mend is a wellbeing companion, not a medical service. It can support your day-to-day mental wellbeing and help you find professional care, but it does not replace diagnosis or treatment from a qualified provider.

What do I do in a crisis?

Mind & Mend is not a crisis service. If you are in immediate danger or experiencing a mental health emergency, contact your local emergency number or a crisis line right away. The app also has a crisis support section with quick links.

How is my data protected?

Your data is stored securely with row-level security so you can access only your own information. We never sell your data or use your wellbeing content for advertising. See our Privacy Policy for details.

How do I delete my account?

You can delete your account in Profile → Settings → Delete account, or by emailing privacy@mind-and-mend.com. See the Account & Data Deletion page for what's removed.